ONLINE COMPLAINT

Companies can file a complaint with the Office of Inspector General under the Act respecting the Autorité des marchés publics in any of the following situations:

  • If, after filing a complaint with Ville de Montréal or one of its related bodiesRelated bodies include, but are not limited to : the Société de transport de Montréal, the Société du Parc Jean-Drapeau, the Office municipal d’habitation de Montréal, the Autorité régionale de transport métropolitain and BIXI Montréal.
    The reconstituted cities of Greater Montréal are under the jurisdiction of the Autorité des marchés publics.
    If you have a question about whether a body is related to Ville de Montréal or not, you can call the Office of Inspector General hotline for clarification.
    about a currently posted call for tenders, they disagree with the body’s decision
  • If, after filing a complaint with Ville de Montréal or one of its related bodiesRelated bodies include, but are not limited to : the Société de transport de Montréal, the Société du Parc Jean-Drapeau, the Office municipal d’habitation de Montréal, the Autorité régionale de transport métropolitain and BIXI Montréal.
    The reconstituted cities of Greater Montréal are under the jurisdiction of the Autorité des marchés publics.
    If you have a question about whether a body is related to Ville de Montréal or not, you can call the Office of Inspector General hotline for clarification.
    about a currently posted call for tenders, they do not receive a response within the required timeframe
  • If an addendum is issued by Ville de Montréal or one of its related bodiesRelated bodies include, but are not limited to : the Société de transport de Montréal, the Société du Parc Jean-Drapeau, the Office municipal d’habitation de Montréal, the Autorité régionale de transport métropolitain and BIXI Montréal.
    The reconstituted cities of Greater Montréal are under the jurisdiction of the Autorité des marchés publics.
    If you have a question about whether a body is related to Ville de Montréal or not, you can call the Office of Inspector General hotline for clarification.
    less than two days before the deadline for receiving complaints or after the deadline
  • If no notice of intention is published on the SEAO by Ville de Montréal or one of its related bodiesRelated bodies include, but are not limited to : the Société de transport de Montréal, the Société du Parc Jean-Drapeau, the Office municipal d’habitation de Montréal, the Autorité régionale de transport métropolitain and BIXI Montréal.
    The reconstituted cities of Greater Montréal are under the jurisdiction of the Autorité des marchés publics.
    If you have a question about whether a body is related to Ville de Montréal or not, you can call the Office of Inspector General hotline for clarification.
    before entering into a contract by mutual agreementFor contracts subject to subparagraph 2 of the first paragraph of section 573.3 of the Cities and Towns Act, municipalities are required to publish a notice of intention to enter into a contract by mutual agreement on the SEAO.

Before you file your complaint, we encourage you to read the Inspector General’s complaint handling procedure: Procedure governing the filing of complaints to the Office of Inspector General pursuant to the Act respecting the Autorité des marché publics.

You can file this complaint using our encrypted and secure portal to attach any documents you deem relevant to support your complaint:

OPEN CALL FOR TENDERS: FILE A COMPLAINT WITH THE OFFICE OF INSPECTOR GENERAL

File a complaint

You can also email your complaint by downloading the following document File a Complaint With the Inspector General of Ville de Montréal and sending it to us to our secure and encrypted servers at: big@bigmtl.ca

+ How will your complaint be processed

Upon receipt of your complaint, the Office of Inspector General will determine its admissibility before proceeding with its assessment. If the complaint is found to be admissible, the municipal body will be notified of your complaint and asked for observations concerning the grounds for the complaint.

The Office of Inspector General has ten days after receipt of the body’s observations to render its decision. Under certain conditions, this period may be extended by the Office of Inspector General.

If necessary, the Office of Inspector General will ask to postpone the bid submission date for the call for tenders that is the subject of the complaint.

After reviewing the complaint, the Inspector General transmits a reasoned decision in writing to the complainant and the municipal body. The decision may:

  • Confirm the municipal body’s decision
  • Recommend changes to the municipal body’s tender documents
  • Recommend that the municipal body cancel its call for tenders
  • Notify the municipal body and the other contracting party that the contract by mutual agreement is automatically terminated if no notice of intention has been issued